| Help - Basics - General |
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What kinds of materials can I purchase from this website?
We are pleased to offer the following types of materials for purchase and download from this website:
- eBooks in the Adobe® Digital Editions PDF format
- eBooks in the Microsoft® Reader® format
- eBooks in the Mobipocket Reader format
To review system requirements and download free software for your preferred format, click below:
- Adobe PDF eBooks
- Microsoft eBooks
- Mobipocket eBooks
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What is an 'eBook'?
'eBook' is short for 'electronic book', a digital version of a print book that has been optimized for on-screen reading. eBooks are available in a variety of different formats:
To read more about free eBook software, choose a reader below:
To review system requirements and instructions for download, choose from the free eBook software below:
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Why would I want to read eBooks?
eBooks are a great reading experience with some added bonuses. You can get eBooks immediately (no waiting or paying for shipping), plus many older titles/backlist titles are available in our eBook selection. Just use search to look for authors and titles you missed when they were in the bookstore. There is no extra storage space needed in your home to shelve your eBooks. If you read your eBooks on a portable device then you can carry dozens of books with you at any time. You can also increase the font size for more comfortable reading.
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What software do I need to use content at this site?
In order to purchase and use a specific format of digital material, you must download and install the appropriate software.
For Adobe PDF eBooks, Adobe Digital Editions is available for desktop and laptop computers. For more information on Adobe Digital Editions, click here.
Microsoft Reader is available for desktop and laptop computers running a variety Microsoft Windows® operating systems. Microsoft Reader 2.0 is preinstalled on most Pocket PC devices. For more information on Microsoft Reader, click here.
Mobipocket Reader is available for desktop and laptop computers with Microsoft Windows® operating systems, Smartphones, Pocket PCs, and Palm OS PDAs. For more information on Mobipocket Reader, click here.
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How do I get to Adobe eBook titles after I've downloaded them?
Follow these steps to access Adobe eBooks after download…
- Open Adobe Digital Editions.
- Select the 'Library View' icon (in the upper left corner).
The Adobe Digital Editions library is displayed.
- Under the 'Bookshelves' heading, select 'Purchased'.
- Click the desired eBook.
- Click the 'Item Options' arrow (in the upper left corner of the selected eBook).
- Select 'Open Item' to open the eBook.
Note that Adobe eBooks can be downloaded three times. If you should need to download an Adobe eBook a fourth time, please contact support to reactivate the download link. In your email, please provide your Transaction ID number as well as the title of the book you wish to download again.
Note that if you do not remember where you saved a downloaded title, this site maintains a history of purchased digital materials called 'My Bookshelf'. You can re-download from the 'My Bookshelf' feature by clicking on the 'My Bookshelf' link in the 'My Account' section. To reach the 'My Account' section, click the 'My Account' link and enter the required login information.
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How do I get to Mobipocket eBook titles after I've downloaded them?
The steps taken to access Mobipocket eBooks vary by Mobipocket Reader version…
If you have Mobipocket Reader 5 or 6...
- Open Mobipocket Reader.
- Select 'eBooks' on the left hand navigation pane.
Mobipocket Reader displays the list of eBooks available in the Mobipocket library.
- Click on the desired eBook to open it.
Alternatively, use Windows Explorer to browse to the desired Mobipocket eBook file on your computer (on Windows 98SE, Windows 2000, Windows ME, or Windows XP, Mobipocket eBooks are stored in My Documents > My eBooks by default. On Windows 7 or Windows Vista, Mobipocket eBooks are stored in Documents > My eBooks by default), and right-click the file. Choose option 'Open With' and select Mobipocket Reader.
If you have Mobipocket Reader 4…
- Open Mobipocket Reader.
- Go to File > My Library.
The Mobipocket Reader Library displays the list of eBooks available in the Mobipocket library.
- Click on the desired eBook to open it.
Alternatively, open Mobipocket Reader and go to File > Open. Browse to the desired Mobipocket file and double-click it to open it in Mobipocket Reader.
If you've misplaced your copy of a downloaded title, this site maintains a history of purchased digital materials called 'My Bookshelf'. You can re-download from the 'My Bookshelf' feature by clicking on the 'My Bookshelf' link in the 'My Account' section. To reach the 'My Account' section, click the 'My Account' link and enter the required login information.
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How do I purchase digital content?
After finding a title to purchase, click on the 'Add to eCart' link to add the title to your Shopping Cart. After checkout, you will be directed to a download page where you can click on the 'Download' button to download a purchased item to your computer.
If you would prefer to perform the download at a later time, you can return to the site and click on the 'My Bookshelf' link to display 'Download' links for previously purchased materials.
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I entered a coupon code with my order but the savings shows as $0.00; did the coupon work like it should?
Coupons are applied based on the title's original Suggested Retail Price (SRP). If there are multiple opportunities to receive a discount (for instance, a coupon and a promotion at the eBook Store), we apply the highest discount on your behalf. In cases where a promotion at the eBook Store is greater than the coupon discount, the on-site discount takes precedence and the coupon savings will show as $0.00. Note that in this scenario, the coupon code entered is not actually applied. You can therefore use the coupon with a future purchase if desired (subject to the original expiration date of the coupon).
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Why do I need a separate eBook account when I already have an eHarlequin.com account?
Because the eBook Boutique is only for the purchase of Harlequin eBooks, it requires a separate shopping cart from eHarlequin.com. You will need to create a separate eBook Boutique account to purchase and download eBooks.
At this time you cannot purchase eBooks and print books in the same shopping cart.
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Can I download a title multiple times?
If you've misplaced your copy of a downloaded title, this site maintains a history of purchased digital materials called 'My Bookshelf'. You can re-download from the 'My Bookshelf' feature by clicking on the 'My Bookshelf' link in the 'eBook Account Info' section.
To reach the 'eBook Account Info' section, click the 'eBook Account Info' link and enter the required login information.
(Please note that Adobe eBooks can be downloaded three times. If you should need to download an Adobe eBook a fourth time, please contact support to reactivate the download link. In your email, please provide your Transaction ID and Date of Sale as well as the title of the book you wish to download again.)
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What happens to the title I downloaded once I've finished with it?
A downloaded title remains on your computer unless you manually delete it. 'My Bookshelf' is a history of purchased titles maintained at this site. Titles can be re-downloaded using the 'My Bookshelf' feature by clicking on the 'My Bookshelf' link.
(Please note that Adobe eBooks can be downloaded three times. If you should need to download an Adobe eBook a fourth time, please contact support to reactivate the download link. In your email, please provide your Transaction ID and Date of Sale as well as the title of the book you wish to download again.)
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Can I use the materials I purchase from this site on multiple computers?
This depends on the format…
- If you are using Adobe eBooks…
Adobe Digital Editions must be activated using an Adobe ID in order to share purchased eBooks among multiple computers. When you first open Adobe Digital Editions, you are prompted to activate, or authorize, your computer.
- If you are using Microsoft Reader eBooks…
Microsoft Reader eBooks may be moved from computer to computer, as long as each computer has a copy of Microsoft Reader that is activated to the same Passport account as the computer used to download the ebook.
- If you are using Mobipocket eBooks…
You can read Mobipocket eBooks on 3 machines. You need to install Mobipocket Reader on any machine on which you intend to read a Mobipocket eBook. You must then register a Mobipocket PID at this site for each machine on which you intend to read a Mobipocket eBook.
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Can I buy eBooks in the Palm Reader format?
Yes. All of our Harlequin eBook titles are available in this format. Please visit www.eReader.com.
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What is an enhanced title?
Enhanced titles are accompanied by supplemental material provided by the publisher. Once you have purchased an enhanced title, you will be able to download the title as well as the supplemental material.
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How do I know if a title is enhanced?
Enhanced titles are clearly labeled with the designation '[ENHANCED]'.
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I'm interested in an enhanced title but I really only want one of the files. Do I have to download both?
No. You need only download the file in which you are interested.
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How can I tell the format of the supplemental file that comes with an enhanced title? How will I know what software I need to use it?
The file format of the supplemental file is indicated at the title details page (click the link '[ENHANCED]'). Additionally, the file format is recapped on the 'My Bookshelf' page. At the 'My Bookshelf' page, you'll also find a link to the download instructions for the software required to use the supplemental file.
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What is your return policy?
As eBooks cannot be physically returned, it is our policy to not offer refunds on successful purchases (i.e. items have been successfully downloaded to your PC or reading device). If you have concerns about your purchase, please contact customer support.
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How do I contact customer service?
Please contact customer support with a detailed description of your problem or question. In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Transaction ID
- Date of sale
- Title(s) of problem eBook(s)
- Operating system (Windows Vista, Windows XP, etc.)
- Internet browser and version (Internet Explorer 8, Firefox 3, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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I’m Canadian; will I have to pay the GST?
Yes. All purchases made by Canadian residents will have 6% GST added to the purchase price.
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